Ready to Get Your Replacement?

How much does it cost?

A low monthly premium ranging from $6.00 -$12.00 is included on your service bill based on your program and the retail value of your device. Please note that a deductible is also required when your claim is approved and a replacement is authorized. View more about costs.

Will I be charged tax on this program?

All program costs, fees, and charges are subject to applicable taxes.

When do I file a claim?

How do I file a claim?

Our claims process is fast, easy, and secure. Simply gather your personal information, incident details, and visit our claims page.

If I receive a replacement phone as the result of an approved claim, am I insured for the new phone or device?

Yes, but it’s possible that the premium and deductible could change depending on the new retail price of your device. Please refer to your program guide for more details.

What does my program cover?

The Complete Program provides coverage for accidental damage, loss, theft and malfunction after the manufacturer’s original warranty expires.
The Wireless Protection Program provides coverage for loss, theft, accidental damage and malfunction (after the manufacturer's warranty).
The Enhanced Program provides coverage against accidental damage, loss and theft.
The Extended Warranty Program extends your manufacturer’s warranty after your warranty expires to protect against phone malfunction.

How many claims am I allowed?

Brightstar Device Protection customers are limited to {{claimstep3bp1}} approved claims in any rolling 12-month period.

When can I enroll?

Our enrollment process is quick and painless. Simply sign up when you buy your new phone or device and your coverage will start immediately. {{programoverview}} Please note that your device must be fully operational at the time of program activation in order to enroll.

Will I get the same phone for an approved claim?

Replacements are often new but on occasion may be reconditioned. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

Am I required to pay a deductible before I get my replacement phone?

Yes. You are required to pay a deductible for each approved claim. For your exact deductible, go to My Plan and sign in.

How will I be billed?

Your program payment will be added to your monthly {{CarrierName}} service bill.

How do I cancel coverage?

Contact your service provider directly. They will help you change or cancel your coverage.

What should I do with my damaged device?

How do I find my program information if I recently made the switch to TELUS?

What can I do online?

Lots! You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Simply go to My Plan and sign in.

How do I change my personal information?

Log on to My Plan and select Update Profile.

Still didn’t find what you were looking for?

Our customer care representatives are here to assist. Call the Brightstar Device Protection Customer Care Center at {{CarrierContactNumber}} {{hours}}.